Shipment processing time

All orders are processed within 3-5 business days of purchase.

When receiving a large volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, I will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Damages

Smartie Lids on the Beach is not liable for any products damaged or loss during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Addresses and Refused Delivery

I make every attempt to validate the shipping address provided at checkout to ensure it’s recognised as a valid address by Evri. If I cannot validate the address, I will try to contact the customer to provide an updated address. If I cannot update the address, the order will be cancelled and refunded.

Smartie Lids on the Beach will not be held responsible if the customer provides the wrong shipping address and I cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let me know as soon as possible: smartielidsonthebeach@gmail.com

I will file a claim with the shipping carrier. I will replace or refund your order when the investigation is complete. Allow up to 30 days for the investigation.